Incident History
This article contains information regarding scheduled maintenance, noted performance issues, and system outages in Transferology® Lab.
In this article:
Reporting An Issue
To report an issue:
- Select the Contact Us button on this page.
- If viewing this article inside the Help beacon, select the pop-out icon to the right of the article name to be taken to the Transferology Support Center, where this button will appear.
- Fill in the supplied fields and provide as much information as possible about the issue.
- Select Send a message.
Incidents and Outages
| Date & Time | Description | Resolution | Status |
3/13/2025 - 3/14/2025 11:00 p.m. - 1:00 a.m. ET |
Scheduled maintenance. | A message was posted informing users that Transferology Lab would have limited functionality during this time. | Complete |
8/6/2024 5:15 a.m. - 5:45 a.m. ET |
The Transferology Lab was unavailable for 30 minutes due to a failure in loading a document. | The document was removed and reloaded. | Fixed |
9/23/2023 5:50 a.m. - 6:20 a.m. ET |
The Transferology Lab was unavailable for 30 minutes due to the index not copying properly. | The index was reloaded. | Fixed |