Incident History

This article contains information regarding scheduled maintenance, noted performance issues, and system outages in Transferology® Lab.

In this article:

Reporting An Issue

To report an issue:

  1. Select the Contact Us button on this page.
    • If viewing this article inside the Help beacon, select the pop-out icon to the right of the article name to be taken to the Transferology Support Center, where this button will appear.
  2. Fill in the supplied fields and provide as much information as possible about the issue.
  3. Select Send a message.

Incidents and Outages

Date & Time Description Resolution Status

8/6/2024

5:15 a.m. - 5:45 a.m. ET

 The Transferology Lab was unavailable for 30 minutes due to a failure in loading a document. The document was removed and reloaded. Fixed

9/23/2023

5:50 a.m. - 6:20 a.m. ET

 The Transferology Lab was unavailable for 30 minutes due to the index not copying properly. The index was reloaded. Fixed




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